Questions
The most common questions
Which companies is this worth it for, and which not?
It's worth it if your company has repeatable work someone does by hand every week, and if there's something to build a company memory from: documents, price lists, correspondence, examples of good replies. It works best in companies of five to fifty people, where the owner or a few key people are the bottleneck for everything. We advise against it in three cases: if you're looking for a tool to configure yourself for a few dozen dollars a month, if all the work happens over the phone and none of it ends up in writing, and if you only need one task done once a month - then the subscription won't pay for itself, and we'll say so on the first call. We don't sell to everyone, and that saves time on both sides.
What will I actually pay in the first month?
Let's do the math for you instead of leaving you to work it out. The Resident: €455 subscription for the first month (already with the -30% entry discount) plus €166 one-time implementation fee - €621 net together. If you bought The Prototype first, the €70 you paid is credited toward the implementation fee. The House of Igors (starting at 2 Igors): €581 subscription plus €357 implementation fee, €938 net together. From month two the discount drops to -20%, from month three to -10%, and from month four you pay the full listed price. For a wider scope (several processes at once, integrating with your system, building a knowledge base from scratch), we quote the setup individually after the intro call and tell you the number before you sign anything.
How long am I locked in, and how do I cancel?
The first three months, then it's a monthly contract with one month's notice. The first month is paid upfront, same for every month after. The three months aren't a lock-in trick: in the first month we build the company's memory and measure the starting point, and the result only shows up in month two and three, so a shorter contract would mean judging us on the rollout alone. After you give notice, you get a handover of the memory and agreements, and we delete your data - the deadlines and format are in the contract, not in our good intentions.
Who sees my emails and my customers' data?
Your company has its own separate environment, just for you, and your data doesn't mix with other clients' - there's no shared pool. On our side, access is limited to specifically named people, only for as long as needed for setup or a fix, and every such access is logged. We don't read your correspondence for fun or to develop the product: if resolving an issue requires looking into a specific case, we ask your permission and tell you why. All of this goes into a data processing agreement, which you get to review before signing, together with a list of every vendor that touches your data in any way.
Will I have to lay anyone off?
No. We don't touch people - an Igor takes on the work nobody in the company enjoys and nobody plans for themselves: retyping, reminding, chasing deadlines, tidying the inbox, hunting for that one attachment. The company grows, costs drop everywhere except payroll, and your people start doing what you actually hired them for. If you're looking for a way to shrink your team, say so on the first call - then we're not the right supplier for you, and we won't pretend otherwise.
What happens if you don't exist in two years?
Honestly: we're a young company, and this question can't be waved away with reassurance, so we answer with a plan, not a promise of immortality. The exit is written into the contract: on request, you get a handover of your Igor's memory - company knowledge, agreements, configuration and decision history - in a readable format and within the contract's deadline, not "whenever we get to it." That means even in the worst case, you keep the most valuable thing: your company's knowledge, written down, which before us existed nowhere except in people's heads and other people's inboxes. The engine the Igor runs on stays ours, and we're not hiding that - leaving means you keep the knowledge, and the tool has to be rebuilt elsewhere.
How are Igors different from "AI employee" platforms?
Platforms of this kind are self-serve tools for technical teams - great if you know what to automate and your team lives in a messaging app. Igors work the other way round: we deploy and run them, and Igor works where a European company actually lives - email, WhatsApp, messaging apps. In your language, with knowledge of European realities. We don't sell a tool you assemble yourself - we deliver an employee who works from the first month.
